Terms & Conditions - BD Friends Mart

Effective Date: October 6, 2023.

Price, Specifications, and Offers:
Price, specifications, and terms of offers are subject to change without prior notice. BD Friends Mart is not responsible for typographical or photographic errors. Retail products come with the original manufacturer warranty. Please note that we do not provide technical support or sales advice. Product images on our website may be digitally enhanced or sourced from various websites. Colors, sizes, and textures may differ from what is shown on the website. Orders may be voided without prior notification.

Payment Terms:
It is advisable to confirm stock availability before making any payment. Online payments are processed through the SSLCOMMERZ digital payment gateway, with additional gateway charges applicable. Refunds may take 10-15 working days and could incur additional fees. All payment terms and rights are reserved by SSLCOMMERZ. Please review the PAYMENT TERMS in detail before making any transaction. Also, review EMI Terms, Refund & Return Policy.

Processing Time:
We aim to process your order within approximately 48-72 hours, provided items are in stock, and there are no payment verification issues. While we strive for same-day shipping, it is not guaranteed. Orders are not processed on weekends and holidays. Refer to our Delivery Terms for more details.

Product Listings:
We strive for accuracy in all item descriptions, photographs, specifications, pricing, and other product-related information. However, due to human error and other factors, we can not guarantee complete accuracy. In case of incorrect pricing due to typographical or technical errors, we reserve the right to refuse and/or cancel any affected orders. Hyperlinks to external websites are provided as additional resources; we are not responsible for the content on these websites.

RMA Claim:
To claim warranty, customers must provide proof of purchase (invoice or receipt). Customers are responsible for return shipping charges for all warranty services. We reserve the right to refuse service and can not guarantee item compatibility. Refer to our Return & Refund Policy for more details.

Physical Damage Policy:
Physical damage to any product purchased from BD Friends Mart will void warranty coverage. This includes improper installation, damage caused by liquid, tampering, or mishandling. Physically damaged products will be returned to the customer at their expense.

Warranties: All Products Sold With Manufacturer Warranty Only:
BD Friends Mart is a retailer, not a manufacturer. Products are covered by each manufacturer’s warranty, service, and support policy. Customers may seek recourse only under such warranties directly from the manufacturer. BD Friends Mart makes no additional warranties, express or implied, except as stated in this document. All items sold through BD Friends Mart are sold in an "as-is" condition. Quality and performance depend on the manufacturer. Defective products should be serviced by the manufacturer, with shipping costs borne by the buyer.